Privacy Policy

We are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit or interact with our website. By using our site, you agree to the practices described below.

1. Information We Collect

We may collect personal information that you provide voluntarily through our website, such as:

• Name, email address, phone number, and other contact details.
• Information related to your inquiry, request, or order.

We do not collect sensitive personal data unless necessary and provided with your explicit consent.

2. When We Collect Information

We collect your information under the following circumstances:

• When you fill out a contact form, order form, or inquiry form.
• When you engage with us through phone, or email.
• When you subscribe to our social media or other updates.

3. How We Use Your Information

We will use your personal information in accordance with applicable data protection laws, including:

• To fulfill and manage orders or services you request.
• To communicate with you regarding your inquiries, orders, or services.
• To send updates, newsletters, or information relevant to your interests (with your consent where required).
• To comply with legal obligations or protect our legitimate interests.
• To improve our website and customer service based on feedback and usage trends.

4. Lawful Basis for Data Collection and Processing

We collect and process your personal data under the following lawful bases:

• Contractual necessity: To perform services or provide products you have requested.
• Legitimate interests: To manage and improve our relationship with you or enhance your experience on our site.
• Legal compliance: To meet our legal obligations and comply with relevant regulations.
• Consent: In instances where consent is required (e.g., marketing communications), we will seek your explicit consent.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you interact with our site. These may include:

• Essential cookies: Required for the basic functioning of the site.
• Analytics cookies: To understand website traffic and usage patterns.
• Functional cookies: To remember user preferences and enhance functionality.

You can manage your cookie preferences through your browser settings or via the cookie banner on our website.

6. Who Has Access to Your Data

We limit access to your personal information to authorized personnel within our organization. However, we may share your data with the following:

• Relevant government agencies or authorities where necessary to provide legal services or process your immigration case.
• Third-party service providers (e.g., website hosting, IT services) to support our operations.

These third parties are required to handle your data in compliance with data protection laws and to maintain appropriate security measures.

7. Data Storage and Retention

Your data will be stored securely on our systems and retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Factors determining retention periods include:

• The nature and sensitivity of the data.
• The potential risk of harm from unauthorized use or disclosure.
• Our legal, contractual, and regulatory obligations.

Once your data is no longer needed, it will be securely deleted or anonymized.

8. International Data Transfers

If it becomes necessary to transfer your data outside the United Kingdom or European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your personal information, including but not limited to:

• Ensuring the recipient country has adequate data protection laws.
• Implementing standard contractual clauses approved by data protection authorities.

9. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular data monitoring.

However, no transmission of data over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

10. Data Sharing for Marketing Purposes

We will never share your personal data with third parties for marketing or commercial purposes without your explicit consent. You may opt out of receiving marketing communications at any time by following the instructions included in our emails or contacting us directly.

11. Your Rights

Under data protection laws, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Erasure: You can request that we delete your data where applicable.
• Objection: You can object to certain processing of your data, such as for marketing purposes.
• Data portability: You can request that we transfer your data to another service provider.

To exercise your rights, please contact us using the details provided below.

12. Supervisory Authority Contact Information

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the UK’s supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Phone: 0303 123 1113

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: laura@morales.uk
Phone: 0208 969 8994
Address: Fellow House
12 Maurice Browne Avenue
London NW7 1SP

We will respond to your request promptly and in accordance with applicable legal requirements.

14. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “2nd February 2025” date.